Shipments and returns

Delivery

How long will it take for my order to be delivered?

This depends on the contents of your order, stock availability and your delivery location. In general:

Delivery is 24 – 48 hours from confirmation of order

What areas does EAT’s deliver to?

We deliver within the major metropolitan areas of the following cities and towns:

·         Cape Town

·         Franschhoek

·         George

·         Paarl

·         Somerset West

·         Wellington
 

Delivery cost?

In general, delivery fees are between 2 - 4.5% of the value of the items purchased.

The cost of delivery is will be determined by your delivery address and the items that you have ordered.

Is there a minimum order for delivery?

No, there is no minimum order value. We are happy to deliver anything you order, big or small.

What happens if there is no-one home/at the store when you deliver?

We will try to arrange for an alternative delivery option with you, but we reserve the right to charge you an additional delivery fee if we cannot do this and need to deliver at another date and time.

Can I get a same-day delivery?

Depending on the Urgency of the order required but as a standard…no, same-day deliveries are not available.

What is your refund policy?

If you find that the product is defective, please report within 24-48 hours of receiving your order.

We will gladly refund or exchange any item in a saleable condition within 7 days, provided you have the original tax invoice. This policy does not apply to items purchased during our Sales. Gift cards purchased will not be refunded.